The recent IT troubled launch of the National Health Care enrollment systems at the federal and state levels is a recent reminder that planning, design, architecture, and stress / performance testing are all critical elements to avoid front page news. Analysis: IT experts question architecture of Obamacare website., Problems at main Obamacare website are being fixed: White House …,…
Another prominent company had a very public outage. And it directly or indirectly may have impacted your IRA, 401K and investment accounts by removing almost a ½ day worth of trading. Day traders must have been climbing the walls! From the outside looking in, a compilation of facts, stories, and questions about the outage: Brand…
Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…
Tech Ops Exec 