The recent IT troubled launch of the National Health Care enrollment systems at the federal and state levels is a recent reminder that planning, design, architecture, and stress / performance testing are all critical elements to avoid front page news. Analysis: IT experts question architecture of Obamacare website., Problems at main Obamacare website are being fixed: White House …,…
Many Technology and IT organizations are looking to improve time to market and time to value by moving to not only agile development methodologies but also incorporating DevOps as a way to implement releases, new features, bug fixes and upgrades into production more quickly. Like agile development, DevOps requires tighter collaboration, communication and a strong…
Another prominent company had a very public outage. And it directly or indirectly may have impacted your IRA, 401K and investment accounts by removing almost a ½ day worth of trading. Day traders must have been climbing the walls! From the outside looking in, a compilation of facts, stories, and questions about the outage: Brand…
“Perception is reality.” (Lee Atwater) “The first casualty when war comes is truth.” (Hiram W Johnson) “Reality is merely an illusion, albeit a very persistent one.” (Albert Einstein) “You can’t control what you can’t measure.” (Tom DeMarco) Much heat and light are generated by the storm of technical failure. Business leaders become passionate about proximate…
Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…
Tech Ops Exec 