New innovative products and business models, IT Consumerization, and re-emergent influx of venture capital are accelerating industry and business velocity. [warning: this is a Public Service Announcement: The following paragraph is a huge run-on sentence to incorporate every major IT trend in recent times] In response to business pressures to move more quickly, we are…
Many Technology and IT organizations are looking to improve time to market and time to value by moving to not only agile development methodologies but also incorporating DevOps as a way to implement releases, new features, bug fixes and upgrades into production more quickly. Like agile development, DevOps requires tighter collaboration, communication and a strong…
Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…
No company likes a bad news headline: DO NO HARM and enhance the brand where you can. There is an story about a young college graduate seeking the advice of a CEO. The CEO is asked, “What is the most difficult thing about managing an organization?” She responds, “Events.” Not all publicity is good publicity.…
Tech Ops Exec 