Another prominent company had a very public outage. And it directly or indirectly may have impacted your IRA, 401K and investment accounts by removing almost a ½ day worth of trading. Day traders must have been climbing the walls! From the outside looking in, a compilation of facts, stories, and questions about the outage: Brand…
“The office has gone from being the place where you spend time with cutting edge technology, to a technological boneyard where you’re perpetually trapped about three years in the past.” (Ars Technica: “IT Consumerization and the Future of Work,” July 6, 2008) These days consumers have access to absolutely amazing technology at retail prices. This…
“A pint of sweat will save a gallon of blood.” (Gen. George S Patton) “Mostly Harmless” (Douglas Adams) is a novel that opens with a scene reminiscent of the world of technology. A spaceship’s computer becomes inoperative because of a meteor strike, and an emergency routine is engaged to replace the computer with its backup.…
Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…
Tech Ops Exec 