Landmine #9: You’re still running Windows XP! Having a plan to replace or retire old layers of technology, so that business processes remain supportable.

“The office has gone from being the place where you spend time with cutting ­edge technology, to a technological boneyard where you’re perpetually trapped about three years in the past.” (Ars Technica: “IT Consumerization and the Future of Work,” July 6, 2008) These days consumers have access to absolutely amazing technology at retail prices. This…

Landmine #2: Your are only as good as your last outage…

Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…