Landmine #7: I don’t have the data to refute you! The importance of timely, relevant measurement to manage quality, timeliness and corporate alignment.

“Perception is reality.” (Lee Atwater) “The first casualty when war comes is truth.” (Hiram W Johnson) “Reality is merely an illusion, albeit a very persistent one.” (Albert Einstein) “You can’t control what you can’t measure.” (Tom DeMarco) Much heat and light are generated by the storm of technical failure. Business leaders become passionate about proximate…

Landmine #5: Toxic Technology Economics

For many technology executives, the least fun part of the job is the budget. However, the economics of your organization, its productivity and contribution to profits are the only real concerns of CxOs. Therefore, it is best to be on top of your economic performance – so that it is easier for your to connect…

Landmine #2: Your are only as good as your last outage…

Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…