Technology has democratized and become cheaper. These days, it is fairly typical for a technology executive to come to a meeting with Marketing or Product Development and suddenly learn that a whole new customer facing system has been developed and rolled out, using the intern’s credit card and AWS. This is a fairly disorienting change…
Previously, I discussed the need to do no harm to your brand. This applies to internal as well as to external customers. For your peers or customers chronic services issues create fear, uncertainty and doubt. This is unhelpful when they are dependent on you for critical services. Some service issues not only create brand damage,…
There are two aspects to suviving and thriving as a technology operations executive. The first is a focus on the core of actually doing a good job. All is lost if you lose focus on “dial tone” or have an embarrassing / critical security breach or failure. You can’t win any credibility if something serious…
Tech Ops Exec 